Shipping Policy

Shipping

All orders will be processed and shipped according to the following schedule:

Orders placed before 1:00pm NZST - Processed Same Day
Orders placed after 1:00pm NZST - Processed Next Business Day
Weekend and Holiday Orders - Processed Next Business Day

This schedule is followed during our regular business hours:
8am-5pm NZST Monday – Friday.

Please allow 2 - 8 business days for delivery. A signature may be required for deliveries, and you are responsible for ensuring you are able to accept delivery. Munchkin will not be held liable for late delivery where attempted delivery has occurred.

Minimum order is NZ$35.00 including GST (if applicable). Maximum order is 12 units per month per customer.

Grass Fed™ formula orders only ship within New Zealand addresses. Please note that Munchkin is unable to ship to PO boxes and parcel lockers. For Australia shipments, please place your order on grassfed.com.au. Shipments to the United States are not yet available.

Order Cancellation

If would like to cancel or change your order, please contact our Consumer Satisfaction Team for assistance. Please note that orders are not eligible for cancellation once they have shipped. Please note that refunds can take up to 14 business days, dependent on your financial institution.